SOUTHBOROUGH HUB - contractor about to be appointed - see Hub page ++++ SPRING NEWSLETTER - see Newsletter page +++ HELP us ALL have a HAPPY EASTER: order your PRESCRIPTIONS early - we are closed on Friday MARCH 30 reopening on Tuesday APRIL 3 ++++ APPOINTMENTS MISSED could mean being removed from our patients list - see revised policy on Appointments page. +++ See our new Self-Health corner at SAMC - check your height, weight, and blood pressure confidentially and get advice if necessary.

Appointments Online

You can book non-urgent appointments with your Doctor online. This saves you from phoning up or calling in to book an appointment and is particularly useful when there is no immediate urgency. You can make a booking up to 8 weeks ahead. If the matter is more pressing it is still worth going online to see if there is a slot available; if not, phone up. (You can’t book online appointments with the nurses because the time slots they have available often vary considerably from week to week).

To register to use the system you will need to visit SAMC and bring with you:

  • photo ID e.g. passport or driving licence, (or if you don't have photo ID, a paper copy of your driving licence), for governance and confidentiality reasons

  • a completed form 23. Patient online access for prescriptions & appointments .
    You will see that we are taking this opportunity to offer you additional services which we believe will help our communications with you

  • You will be given your registration ID details enabling you to complete your registration online by clicking the icon below and then clicking on REGISTER, and follow the prompt

This ‘once off’’ registration will also give you access to other online services e.g. online repeat prescriptions and access to your medical records (see also the 'about our patients' on the left menu)

To use the system  - click the icon below, then either click 'Register' (as described above), or 'Sign in'  when you want to make an appointment.


Missed appointments could mean being removed from our list
Approximately 150 appointments per month are classified as ‘Did Not Attend’ (DNA) - i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment (minimum of 2 hours).

The effects of these are: ** f
rustration for patients trying to book appointments - wasted appointments increases waiting times ** waste of resources - time and money ** pPotential risks to the health of patients.

Revised DNA Policy

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